Smoke Star AKA Smoke 51 has proven to be a great company. They did have issues with customer service months ago, but as of now they have proven that they are a great company with a great future. If anyone has any issues with this company call their customer service # anytime between 9am and 5pm eastern time Monday - Friday and i guarantee you will have no issue getting through to a CSR. They are also offering 51% off on all purchases made through their website smoke51.com just use the code FRIENDS51%