THE FIRST SMOKE90/SMOKELESS CIGARETTE WAS DEFECTIVE. THE CIGARETTE WAS TOO HOT TO HOLD AND ALMOST BURNT MY FINGERS; IT DID BLISTER MY LIP.

I DID CALL CUSTOMER SERVICE ( I HAVE NAMES DATES AND EVERYTHING DOCUMENTED, WHICH I NEED TO LOOK UP). I RECEIEVD PLEASANT CUSTOMER SERVICE. THEY TOLD ME THE FIRST SMOKELESS CIGARETTE WAS DEFECTIVE AND HAD OTHER CALLS THE DAY I CALLED AND THE COMPANY HAD DESIGNED A NEW SMOKELESS CIGARETTE PACKAGE.

THE SENT OUT A NEW ONE PROMPTLY; BECAUSE I TOLD THEM THEY COULD BE IN TROUBLE IF SOMEONE'S HOUSE BURNT DOWN OR IF THEIR PRODUCT HARMED ANY CONSUMER.

I HEARD THE USB VERSION THAT PLUGS INTO LAPTOPS/COMPUTERS HAVE STARTED COMPUTERS ON FIRE; I WANT TO KNOW IF THIS IS A FACT/TRUE.

I HAVE A PLUG IN WALL UNIT AND HAVEN'T HAD ANY ISSUES. I WONDER ABOUT THE SAFETY THOUGH. I DO GET A SORE THROAT IF I PUFF VERY MUCH. I HOPE THERE AREN'T ANY TOXIC ISSUES WITH THESE SMOKELESS CIGS LIKE LEAD OR ASBESTOS ESPECIALLY SINCE I WAS JUST INFORMED THEY ARE MADE IN CHINA.

I FEEL WE NEED MORE REGULATIONS REGARDING THESE PRODUCTS.

THE NEW PRODUCT SEEMS TO BE WORKING WELL FOR ME.

I DO NOT LEAVE IT PLUGGED IN WITHOUT SUPERVISION THOUGH; I QUESTION THE SAFETY AND DO NOT WANT A FIRE.

THANK YOU FOR YOUR TIME AND CONSIDERATION.

MARY