I ordered this product in early September, in which Smoking Everywhere charged me $9.95. It was for a 14-day trial. I never received the 14-day trial in the mail and today they have charged me $99+. I have attempted to call them at 1-800-613-0337 on several different occassions. I was placed on hold for 20 minutes each time and when they finally get to my number I am hung up on. Therefore I cannot get a hold of them to cancel my subscription. Can anyone help me?