Recently went into Sofas and Seats Factory Outlet 8400 Midlothian Tpk, Richmond,Virginia to purchase a futon for a relative. I explained to the sales manager that I needed one that did not require that I assemble it myself. I went to the back of the store at his request. I told him that I wanted THAT futon, the floor model l assembled and he assured me that that particular futon would be at the loading door the following morning. Upon arrival to its destination, it was unassembled. When I called back to the store and told a worker there that I was returning it, and wanted my money back, he blatantly stated, "It will never happen". Once, twice, I tried to get the manager to come and just assemble the thing at home, I would pay any price just to get it resolved... We are still trying to get him to come out. This company has a total and flagrant disregard for customer service and business ethics. DON'T BE THE NEXT VICTIM...