I purchased a $400.00 Coach leather handbag which ripped a year later and became unusable. According to the repair policy, I paid for shipping costs to have the bag repaired according to the Coach standards most people know. I was shocked when at 9 weeks later the bag was returned untouched with a letter offering a discount on my "next purchase." I contacted store management, online customer service, telephone customer service and finally Coach headquarters to find out why they were not standing by their repair policy. As has been noted on numerous websites, Customer Service is rude and unresponsive to complaints, and not one thing that was promised ever happened. I would advise that people no longer waste money on "authentic" Coach products. It is a huge waste.