SONIC IS CLOSE TO MY PLACE OF EMPLOYMENT, BUT ENOUGH IS ENOUGH. THE BURGERS ARE JUST THROWN TOGETHER, MOST OF THE VEGTABLES END UP IN THE BOTTOM OF THE BAG. THEY APPARENTLY DON'T CHANGE THE MENU BOARDS WHEN PRICES CHANGE, BECAUSE WE ALMOST ALWAYS ARE CHARGED MORE THAN THE MENU STATES. ONLY AT SONIC HAVE I GOTTEN A "BLT" WITH JUST BACON AND LETTUCE ON THE BREAD ... AND, WE'RE ALL DAMN TIRED OF BEING ASKED IF WE WANT OUR CHANGE WHEN OUR ORDERS ARE BROUGHT OUT TO US. I KNOW THAT IT IS MOSTLY KIDS THAT ARE EMPLOYED, BUT THEY NEED TO LEARN TO WORK FOR THEIR MONEY AND NOT BEG FOR TIPS.

I HAD BOUGHT SEVEAL PRIVILEGE CLUB CARDS, WHICH SONIC IS ONE OF THE PLACES OF BUS THEY CAN B USED AT.SOMETIMES THEY HAVE BEEN HONORED, AND OTHER TIMES NOT.THE CARD SAYS BUY ONE BURGER, GET ONE FREE.IF I BUY A BURGER COMBO SOMETIMES THEY ALLOW ONE FREE AND MOST TIMES NOT WHY?? THE MANAGER SAYS THEY CANNOT HONOR IT BECAUSE IT MEANS THAT IF U JUST BUY A BURGER, THEN U CAN GET ONE FREE.I ASK WHY, AND THEY SAY BECAUSE THE COMBO IS ALREADY DISCOUNTED.IF U LOOK AT THE MENUE, THE BURGER BY ITSELF IS $2.69, SMALL FRIES $1.00, MED DRINK $1.00, MAKING THE TOTAL $4.69.IF U BUY A COMBO MEAL IT'S $4.89, GUYS WHERE IS THE DISCOUNT??I DON'T THINK SONIC OR ANY OTHER MERCHANT SHOULD PARTICIPATE IN SUCH PROGRAMS IF THEY ARE NOT GOING TO BE TRUTHFUL WITH THE PUBLIC.ALTHOUGH MAY BE THE PROBLEM IS WITH THE SO CALLED MANAGERS THEY EMPLOY AT THEIR PLACES OF BUS.I REALIZE THAT I'M JUST ONE PERSON TAKING THE TIME TO EVEN BRING THIS TO LITE, BUT IF YOU LOOK AT THE BIG PICTURE WE THE PUBLIC ARE GETTING SCREWED.

i worked for sonic for 3 weeks and one of the managers, jeff, was rude and took a girks mp 3 player from her and threw it on the floor and stomped on it. he was rude to me and told me to take my earring off because i was a cook, whike the girlks who wore earrings and cooked could wear theirs. he fired me for being too slow. he us a jerk to everyone who works there and has a temper.

Ok first of all i have been a fan of sonic for a long time and have overlooked their short comings 3 times so if u wanna down play my complaint u can suck on a sock :), 1st there was a piece of clear plastic in my drink, then it happened two more times at the location that i will discuss. After the first i vowed not to get anymore shakes, second no more shakes or cream slush, third no more shakes, cream slush, slush or mixed drinks period. Only fountain drinks. Then someone ahead of me paid for my meal (the electronic pay outside) in the drive through and i had to wait FOREVER for them to take care of it. Less than 3 days later I paid for someone elses. I only glanced at the amt before i paid, trusting the machine because i hadnt really had a problem (not thinking of the other day). Then i thought to myself that seemed a little much. I thought i would wait for my receipt then see if i paid the correct amount. Well after attempting to give me the wrong order, and waiting for her to get the right one she looked at my receipt and proceeded to give me my order without the receipt attached. I had to ask for my receipt. After reviewing it and seeing that it was diff than the amt i paid i stopped at a pull in station to let it be known that i noticed what had happened. I said it had happened twice, its ok right now but they need to fix the machine. The lady who i later found was the manager decided to argue with me and proclaim that it was my fault i paid the wrong balance and i should look to see if the amount is for my ticket, unfortunately for her her worker neglected to tell me the balance before i pulled through. She cut me off in the convo saying she would fix it then cut off the spkr. The woman that brought me the diff (also the lady at the window) which im sure was inaccurate but i really wasnt wanting the diff just to voice my concern, was also very short with me saying the manager is busy. I then called and the manager, whom i realized was the original voice i spoke with, basically gave me an uh huh ok im sorry were busy ill talk to her ok "click". This just happened so i will attempt to contact a district man. But i def will not be going back to ANY sonic. The customer service is horrible. It only takes one bad experience to ruin the whole name anyone should know that. Would it have been so hard to say "I am so sorry i will fix that for you", to which i would respond "no problem dont worry about it ya just might wanna fix the machine"?

Sonic Not-so-Special 5 for $5.95

Funny thing how advertising works for this company. Most days I pass through Sonic (which avgs 3 times a week) they have signs posted on

their marquee and around the drive-thru and the drive up window with their “5 for $5.95 Tuesday special”. Of course, today is Tuesday so I head

over to get their advertised special. Upon arrival, I look for the signage to confirm I’ve come on the correct day. Not a single sign in sight

anywhere on the premise.

With the employee coming over the intercom asking for my order I stated “ Is today the 5 for $5.95 special ??” the reply was “What would

you like on your burgers?”. Again I asked, “is this the day for the 5 for $5.95 special”. The reply this time was ”yes, would you like cheese

on your burgers?”. My reply followed as ”I’d like whatever comes on them with the $5.95 special”. Their reply was “you can get them any way you

want”. I replied “Ok, however them come. I’d also like .. (drinks and tots)”. They told me the total cost and said to pull to the window.

I paid the amount told to me $17.56 Took my food and headed home. Once home, I decided to look over the receipt to confirm the $5.95

special. The receipt reads as follows:
5 ALL CB $14.95 (burgers)
1 LG TT 1.99
1 XL SLUSH 1.99
1 XL SLUSH 1.99
1 XL SLUSH 1.99
5 5 FOR 5.95 -6.50
-----------
ST 16.41
TX 1.15
-----------
TOTAL 17.56


So.. Doing a little math $14.95 – 6.50 = $8.45 funny, that’s NOT $5.95

Next step… called the store asked for the manager. The gentleman on the phone says “speaking”… I asked “Is this the manager?” The reply

“Yes”. I aksed “what is your name?” His reply “Scotty”.
I proceeded to explain: “I just went through the drive-thru, and asked for the $5.95 special. The receipt says they charged $14.95 then

gave a credit of $6.50… that means they charged me $8.95 for my $5.95 special.” His reply “It’s extra for the cheese”. My response “I asked for

the $5.95 special, they asked if I wanted cheese, I said I’ll take whatever comes on them for the $5.95 special. I never did say I wanted

cheese”. His response “Well, we make the burgers individually to whatever you want”. I responded “ I told the order taker 3 times, whatever

comes on the $5.95 special”.

He finally said “I’m sorry for YOUR confusion. The cheese is 40 cents extra per burger. I can put your name in our book for a credit for

the cheese on your next visit. If you give me your name, I’ll credit you with a $2 coupon”. I accepted his offer at face value and gave my

name…. conversation ended.

But then after hanging up.. it hit me.. $8.45 - $2.00 = $6.45 Still NOT $5.95… I’m still screwed.

So, I call back the store. Scotty answers. I stated “I just called a minute ago about the $5.95 special issue… are you the location manager

or shift manager?” His reply “I’m the assistant manager” I then asked for the store location number (5756 Spout Springs Road) and the general

managers name (Mia Parks). Told him I’d be contacting the general manager, the district manager, corporate headquarters… and that I’d be

posting this anywhere & everywhere I can on the internet.

One other thing I’ve been pondering… is their special for slush drinks. Seems they have afternoon half price specials. I’ve noticed they

seem to charge a “surcharge” of 20 cents for the flavor on these drinks. If I get this right, with the price and surcharge, that comes to more

than half price.

Does anyone besides me see deceptive advertising and practices here ??? Any legal eagles want to file a class action suit to get their

attention ??

Maybe the greed for profits has skewed the focus of management, but considering a similar issue has occurred in my past with this company,

it seems to be a business plan in place to accomplish this deception.

Advertising, discounts and specials…. Used to bring in new customers, used to give a value to existing loyal customers, used to bring in

revenue and interest in otherwise slow time periods for the business. So much for good rapport with your customer base Sonic !!

So, if you’re tired of being taken advantage of… or if you’ve had the same discourteous schemes played out against you, feel free to write

me with your stories, and I’ll gladly post them on every board I come across that I can post on.

[email protected]

Dave
Buford, GA