I purchased one BDV-E870/M1RU3 on dt.18/11/2010 in the N/o Harraghunath, Dhuri. The system DVD stops functioning after 3 months. When i tried to log a complaint to your service centre at Ludhiana they said this set beyond economical repair you will charged for this even the product is under warranty, the set damaged by Rat pissed & Rusted, they refused to replace the product. Even i send a mail to Sony India but there also no response. It is really pathetic that a company like Sony is showing this kind of disregard to customers. I feel like one who has been cheated and then humiliated. I just want to brought it the notice of general public and sony officials (If they really bother to go thru this) that this kind of practice will not lead them to a leadership position. Making jazzy punchlines and mottos are irrelevant unless you really develop the culture to taking care to your customers.