Dear Sir,

This is to bring to your knowledge that I had purchased a new Sony Ericsson mobile W-20 from Spice retails Limited situated at Kapoorthalla, Lucknow vide Invoice No - 126314236 dated 21st August’2010 .

Within a week I observed a problem in the speakers of my new Handset. Under the warranty when I went to the dealer they suggested me to submit my handset in service centre of Sony Ericsson.As per that on 15th september’2010 I Handed over my set to service centre of Sony Ericsson situated at LGF Shop No. 1, 2 Block B-2, Raja Ram Kumar Plaza, Hazratganj, Lucknow . The service point promised me to return back my mobile within 24 Hrs from date of receipt, but now they are saying that it will take a 10 to 15 days time to rectify the problem.

Here I would like to mention that I am a working woman and from past one week I am not able to contact anybody.

Therefore I request you to kindly replace my hand set and provide me a new set.

Waiting for an early action.

Regards,

Shraddha Shukla
Mobile No. 91 94151 03430