The sony ericssion hand set W 302, IMEI No. 356535021838995 which I had purchased from M/s Univercell, Chennai, vide Inv oice No. UTN 749565 on 14th december 2008 with warranty period of one year has found charging problems during october 2009 and I had contacted the sony ericssion service centre at Thrissur( Room No 35/3376, Punjab national bank building Kuruppam road Thrissur )for repairing on 13-10-09 . On checking the set they informed that the set cannot repair and warantee does not cover the part which became out or order. As Iam not satisfied with their reply, for better inspection I had contacted the sony ericssion service centre at Cochin on 9-11-09 vide work order No. SE 309 ACH 11174 . But they had returned the set with the following remarks. " system connector wornout, charging track damaged, set not repairable, RWR scratches on panels " .
The problem of charging is happened during the warantee perios and I think that it is the responsibility of the company either to repair or to replace the set for which I had paid nearly Rs. 8000/-towards the cost of set.Early action is expected within 15 days from the date of registration of this complaint.