After $3048. 12/30/04 and 3 years out of warranty, finally getting to Customer "Relations" if one can call it that, offered absolutely no concern or assistance with a $200 Projection Lamp sold everywhere else from $80. This in and of itself is a Hi Def proof of their abject lack of responsibility and true customer concern. After some 50 Sony years, they're cooked with me. Never again. "Angie" could hardly speak English, offered absolutely nothing and further even said she is the highest level of customer relations after my "5" years out of warranty. She doesn't even know English arithmetic. The TV usage was nowhere near the 4, 000 hrs quoted as this lamp's approximate lifespan. Goodbye and good riddance, Sony. You might want to check out Apple's Customer Relations. Sony's is a joke, and the Phillipinos who run it are of course, scripted, but their poor use and understanding of English is pathetic.