I bought a sony 40' LCD EX 400 from Pai Electronics, Marathali Bangalore a month ago. I have called so many times for having the wall mounting kit. When ever I call the the Pai/Sony service people will say some reasons and finally I no response till date. When i tried to log a complain, the service head talked me in haras manner and said he would take even more than a year to do the wall mounting.It is really pathetic that a company like Sony/Pai is showing this kind of disregard to customers. I just want to brought it the notice of general public and sony officials (If they really bother to go thru this) that this kind of practice will not lead them to a leadership position. Making jazzy punchlines and mottos are irrelevant unless you really develop the culture to taking care to your customers.