ordered a sony nex 5 digital camera paid on googleby debit card. next day informed during packaging silver coloured camera found to be damaged and none in stock. asked for similar camera in black told not in stock asked for a refund as could not deliver my request told this was ok but I would be ALLOCATED to a representative at accounts dept and would hear within one working day. One week later had not been contacted sent a further email asking for a refund return email said I would be contacted in one working day by a representative at accounts, which I was then told that the refund was being arranged but would take 3-5 working days that was yesterday, 8 days after originally being told matter wasbeing sent to a representative money £459 still not refunded - watch this space