Model: NVU94T
Serial No: PENDING
Work Order No: W54LQS00
Event ID: E42065241
I called them and told them that the screen on the gps I bought a week ago cracked. It started with a small crack but I continued to use it an it had cracked more. they said it was covered by the 30 day warrenty, so I sent it in, they sent me a bill for 213 dollars, I called them back, the representative said they needed a reciept with an ammount, so I emailed it while he was on the phone. then he said the screen was not covered, they knew the damage, sent me a work order stating it would be replaced free, that is why I sent it in. all the representative kept asking for my credit card information. This was a scam from the get-go. they lied to get me to send it in, and now tryed to trap me into paying for it. I have all of the statements they sent, and the conversation transcripts online. I used it for about a week, less than, I expected to use it a little longer.