I bought a Sony Vaio CR520D in July/2008 and the keyboard got spent with no more than 5 months of use. When I bought it, the vendor and people from the Sony Store told me, for sure, that I could get support here in Brazil. Unfortunatly, here in Brazil Sony says people from Sony in Canada lied to me. And even worst, they didn't even tried a solution. Qhat I can say is never buy a Sony Product if you want support, if you want yout product workingwell.