I have a home warranty plan with First American Protection and they assigned "South Bay Appliance" to take the service call. A few days went by and the repair guy never called me. I called them up and a lady put me on hold for 30 minutes. I thought they may have forgotten about me so I called back and they placed me on hold again. Tried again the next day and they just simply hung up on me after I asked for status on my work order.

Finally gave up, called First American and they gave me a new repair company with a promise that they will discontinue their contracts with South Bay Appliance. The new repair company showed up at my house the very next day. When I told him about my experience with South Bay Appliance he shook his head and said "Yeah I've been cleaning up after their mess all year."