Quite possibly the worst service department I have ever visited. Here's my story: I recently bought a new 2011 Mini Copper for my daughter. After a month, the plastic cover on the sun visor broke off. I setup appt at South Motors to replace, and after dropping off car, waited 2 hours to be told the part needed to be ordered. OK, so weeks go by, and no response to the part, until I get a survey a month later and I kill them on it. Within an hour someone calls me apologizing, to let me know the person that was supposed to order the part quit, and didn't place my order (??!!). By now I'm thinking this place is a little disorganized, but no worries. I make a follow-up appt and arrive to get the new visor installed. Now a new service advisor comes to me to tell me the cost is $130 for the part and installation. When I ask why I would need to pay anything, hios response is "broken parts are covered under warranty".. Now I'm really pissed, and I tell him to just give me my car back, . I figure I'll write a letter to them and complain later?. By now I've wasted 2 mornings, and nothing's been done.. Finally when I go get the car, I'm told the key's been "misplaced"'. After another hour, I'm told it was put in another customer's car, so they need to go pick it up, . Long story short - it took me 3 hours to get my car, and no visor replaced;.