The companies who sell Kirby vacuums won't even call themself a name like Kirby of Rocky Hill, CT . WHY. They don't want to know you after they have taken your money. They hide behind dummy company names and open and close them and just move to a different town when they made enough people mad. These vacuums are well made but for over $1000.00 and up to $2000.00 they are taking advantage of people. And if you don't have cash they will sign you up at 18.9% with payments which are about as high as a small car payment. I was lucky i did some research and found my Kirby Sentria for only a few hundred dollars complete wiith shampooer and attachments. And you can too just email [email protected] and enjoy cleaning your house with a great vacuum and not go broke.