I order from Spanx which sent wrong size. Called 4 times spoke with each customer rep promising to result and ship out ASAP. They said to dowload return lable which was not possible. Told me my exchange would arrive in 5 business days never happened. Retraining is all you can hope for. They did not offer anything for the mistakes made which has taken 3 weeks and still no refund to my credit card...Smart consumers do not go on that sight..terrible customer service department. You would think a big company such as Spanx would make customer service shipping and returns top notch..