Spectramed

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Lifestyle

Contact Information
United States

Spectramed Reviews

Bress February 6, 2011

Spectramed is the most pathetic & unreliable co

I applied for a medical aid through spectramed and asked that is shud commence from 01.04.10.On the 01.03.10 i called in to the call center and explained that i would not be able to meet that obligation as i could no longer afford it.I was told to send an email through and it would be sorted out, i received an automatic response on 08.03.10.No one called me or followed up if i had been helped.I called in again on 26.03.10 to find out if the debit order had been stopped and was advised that i had to send yet another email and would be contacted that same day, which i wasnt!I called again on 31.03.10 and explained that i did not want the debit order rejected and was told i would be called back, and i wasnt.The debit order did go off, i have bank charges for that rejected debit order plus interest for being in a negative balance.I spoke to Rishti adams on 3 occasions.He promised to get back to me on all 3 occasions and i have yet to hear from him.I have not been helped even though iv made numerous calls, I am appalled by the lack of any customer service as i only wanted 1 debit order to be postponed, spectramed is not a company that can be held by its word, pathetic and unreliable service!

Scinkse January 25, 2011

Medical Aid disaster

After 3 years with Spectramed, I terminated my membership on 311209. I have subsequently received 2 demand letters from docs who've not been paid for visits during Dec while my membership was still active. 3 months later, numerous calls later, no less than 4 ref nos. for calls where I was promised action (1 being a Team Leader) & I'm still waiting for payment of my claims. Trying to speak to somone in charge is worse than trying to locate a terrorist in hiding. My docs have been very understanding with regards to the outstanding payments but I fear my patience and credibility are now being sorely tested. While typing this I have now been cut-off by the agent who was unwilling to put me through to any level of management. So much for all the advertising & claiming to be better, faster and more efficient than all the rest! I am yet to have my query actioned & since they are listed as a co. who doesn't respond to these listings, my sole purpose is to warn anyone considering membership with them - the friendly voice on the other side of the phone only lasts while things run smoothly - when you truly need assistance, their true colours SHINE and it is by far a dark, doomy glare!!