Spiegel/Newport News Catalog is a disgrace! I don't know how they are still in business. The way they treat their customers and the incompetence they exhibit is indescribable. Why does it take a company with supposedly high tech 2 months or more to refund payment? Can anyone answer that? Even then, they try to blame the credit card company for their own incompetence. I believe that this company doesn't care about their customers. If something is brought to your attention repeatedly, don't you think you would do something about it? In my experience, those companies that nobody ever expected to fail have indeed failed and many have wound up in bankruptcy...as a result of bad or no customer service. Most of all, not respecting their loyal customers.