This company is such a rip off. I got this card for Christmas and I used it on a online purchase. The online company charged the entire amount to the card instead of just using the remainder of the balance so Simon Mall decided not to pay anything toward my purchase. In the end I had to pay the total amount for the online item and still haven't gotten my money back from Simon Mall!!! I am so frusterated with the horible customer service with this company. You can't even understand what they have to say! I have called and called and done everything that they have requested and still I can't seem to get the hold of my card for 19.17! Wow, that is terrible buisness. I don't even care about the money at this point it is the principle of the matter. Please what ever you do, do not give a loved one this gift card. You can get any other gift card for them just not this one.