I ordered several bathing suits in May 2009 & returned them in June 2009 via UPS. I received a bill from Spiegel Catalog for the purchased items & in return called & inquired if they had received my returned items. They said "no" & to check back so I checked back in 10 days. They said they still had not received my returned items. In the meantime, I was still receiving monthly billing from Spiegel. In August 2009 they said they had finally received my returned items and by that time I had made several inquiries and they said they had received my return too late and would have to issue me a credit voucher for $156.00 & in the meantime would still have to pay on my credit account (a Spiegel credit card).
I tried to use my credit voucher on 11/23/09 & I received a notice in the mail that the order I placed with my credit voucher had been cancelled because World Financial Network National Network Bank was unable to approve the credit transaction & if I had any questions to contact them at PO Box 337006. Northglenn, CO 80233-7006 or call 1 866 888 1569. Meanwhile they would be happy to reprocess my order using another alternative method of payment or to charge my order on a different credit card to call 1 800 345 4500. Of course they apologized for any inconvenience & looked forward to serving me in the near future. My Spiegel credit card has been paid off & closed, I tried to use my credit voucher & now they don't know if they can refund my $156.00 in a check form to me. I think I might expire from this lifetime before this is resolved. What they are doing is holding the returned items and telling the consumer they have not received the returns in a timely manner, the consumer is in the making payments on their credit card plus interest and SPIEGEL/NEWPORT NEWS is issuing a credit voucher less the interest the customer has paid. I WAS A CUSTOMER OF THIERS FOR 20 YEARS
NOT ANYMORE ALL I WANT IS MY 156.00 SOMETIME BEFORE I DIE. THIS IS A RIP OFF