I booked a prepaid vaction in Hilton Head 18 month ago. When I called to book it 90 days prior they said rules changed must call back 60 days prior. When I did they said can not accomodate my request for the 3 bedrooms I paid for . I asked if 2 bedrooms would be ok. Its been 4 months of hell. Leaving messages and no reply. One person by the name of jennifer is in charge and It seems no one can help. When I called spinnaker Head office in Florida to try to get a refund the number is always busy and I am unable to speak to anyone. The number I have to make the booking is in Missouri . They always pass me to Jennifer to whom I leave a mesage and never hear back from her. My wife does not want to go anymore. I will never visit Hilton Head again and I am warning all Canadians to not visit Hilton Head and absolutely no prepaid vacation in Hilton Head.
Thank you for the scam that I will never forget.