For a daughters 18th her mother purchased a Splash Studios 'The Model Makeover' which included a 10x8 print, however on the advertisement/original salesperson at Lakeside we were not informed that this photograph would have a printed login which would deface the photograph, ensuring that the 'Splash login' would be advertised to family and friends who viewed the photograph free. The Saleman turned extremly nasty when the mother 1) informed him we only wanted to purchase 1 or 2 photos 2) and if he could kindly ensure the login print was not printed, as this was not in the orginal advertisement. The Saleman was extremly unhelpful his voice tone changed to agitation and rudness especially when legally he was told what he was doing was incorrect. It was also pointed out to him who the customer was, and he was there to please and offer an excellent honest service from the advertisement. On the last visit and there were x3 attendances, the Photograph was collected. In the main office you could clearly hear a dispute of swearing and arguing. The Receptionist was chatting on the phone for a considerable period of time, and then she was unable to find the photograph straight away, the studio was on a retail estate so on top of the photograph costs was travel expenses.