I HATE THIS PHONE!!I love the features on this phone BUT IT FREEZES. FOR EXAMPLE I CAN MAKE A CALL AND HAVE IT RINGING AT THE SAME TIME BECAUSE THE PHONE HAS FROZE I CANNOT HANG UP OR ANSWER THE CALL.I HAVE BEEN ON A CALL AND SLID THE IGNORE BUTTON AND THE PHONE HUNG UP ON THE PERSON I WAS SPEAKING TO. THEN THE PERSON I HIT IGNORE FOR WAS ON MY PHONE, BUT THE "INSTINCT" READ MISSED CALL. IN ADDITION, WHEN I TRY TO WATCH TV OR VIDEOS I HAVE BLOCKS THEN A GREEN SCREEN. IT PRODUCED THE WRONG COMMANDS. OH DID I MENTION THAT THIS IS MY "SECOND" PHONE!!! SPRINT IS TELLING ME I HAVE SOFTWARE FAILURE BUT DOES NOT WANT TO OWN UP TO SELLING ME A DEFAULTED PHONE!!!