Problems in all phases of software use: unable to install until I was instructed to delete some program files...then it loaded but would only log the activities of the administrator profile not any other users. Eric from the help line is of little or no help and is hardly understandable. Applied for a refund but never heard from them. Do not buy this product...poor help desk and very poor software. my purchase number is 55213684 so you know how to contact me...