BUYERS BEWARE!!! Do not purchase from Staples, I purchased a laptop in 2008 and purchased a 2 year extended warranty. I am not getting any assistance with a replacement. I am being advised that the warranty starts at the date of purchase. When I was given this warranty I was told it was a 2 year after manufacturer warranty. I am now being told "I was mis-informed" by the extended warranty company. When I tried working with Staples, I was advised "this is a he said-she said issue". When I advised the company were I work and how well we take care of our customers even when our extended warranty company would not, she then started putting down my company. My company has WAY higher ratings in customer service and we would never put down another company as we do not need to (very unprofessional, that SUPERVISOR should be fired). I just wanted my laptop repaired or replaced, I have had nothing but issues. I have now taken a loss on over $1300 and have no computer for school. Thanks for nothing I will be filing a BBB complaint about this issue, by far the worst company and customer service department I have ever had to deal with!!