I bought a furniture item from thius company on full payment cash terms with delivery. The item was supposed to be delivered on x date in the morning. Just before the delivery, I received a call that the item will be delivered in the afternoon. At past the afternoon delivery timing, and with no one informing me why the item is still not delivered, I called the customer service hotline of the company.

- A very green sounding service staff answered the call and after some checking she said that the delivery will be delayed by a further 20mins. I told her my unhappiness about not having been informed and the company;s irresponsibility in not sticking to delivery timings. The staff chuckled and I was seriously offended.

- 20mins past the very delayed timing, the item was still not delivered. I called the sales person outline to let them know what happened and that I would not buy the subsequent items I thought of buying from the company. But there was no answer from the sales staff on what happened and when the delivery can be done.

- I called the service hotline again and was routed to the customer service supervisor. THe person sounds rude and should be trained in service. I asked to speak to her supervisor and was told that all persons more senior than her are not around and can not be contacted.

so now... hours after the promised date for a fully paid item, the furniture is still not here, and no responsible word from Star Furniture.

Please take note and think twice before buying anything from Star Furniture.