I took travel insurance with STAR Health & Allied Insurance Company Limited and right when the policies were delivered found "dental cover" missing as against their own pamphlet claim. They made up by issuing an addendum.
When crown of my tooth came off and I e-mailed, I was not given a complaint number but was asked to submit all papers to make the claim and wait for their decision! This was the most dishonest response that I could expect, for the doctor's office charged additionally for filling insurance papers which would be additional burden on my pocket with a dodgy insurer I had trusted. Even on posing these facts, their AGM requested me to wait for a day to get a fitting reply but even after 10 days and 3 reminders continues to shelter in silence. This company is out to take customers for granted!