We purchased two of the $199.99 Confetti Cannons for our NYE event, when we recieved the items there were no instructions on how to operate the cannons, when we received the instructions we were not able to get them to work, on website it gives an 800# to contact them, the message states they no longer accept live calls that you must communicate via email or live chat, (which they are never online) we have contacted them via email and have had no luck all we recieve is " thank you for your email i can help you with that" no further help was given upon email after email with our issue, we had to go to another company 3hrs away to get some cannons that work, now we will be returning them ... lets see what the return process will be!