I was double billed for a gift card i ordered online. Desiree, a superviser online for starbucks verified it was a duplicate charge but told me they did not have the "capability" of refunding me!! SHe told me to file a dispute with my credit card company. So now I have had to go to the trouble of calling my credit card co & starting the LONG process of getting rembursed for the fradulent charge. Meanwhile starbucks is earning interest off of MY money for 6 to 8 weeks. Quite a racket they have going... I will NEVER purchase anything from starbucks again!!!