on april 1, 2011, the movers arrived however wouldn't touch my property until i paid them - before the work was done. I had previously spoke to a representative for 30 min asking questions etc and was never told that. I paid $300.00 in cash including $30.00 tip afterward. I was told they couldnt' put my bed together because they were already late for the next appt. I wouldnt' have notice the damaged the way the bed was placed against the wall. When my mom and I attempted to put the bed together that's when we saw the damage. the entire back of the bed was completely torn - all the stuffing and piling was coming out the bed. I had to put a mattress cover over it in order to be able to use the bed. I put in a claim and was told they only pay $.60/lb that came to $54.00 for a queen pillow top Sealy Posterpedic Mattress.