Stater Bros.
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Category: Services
Contact Information Tustin Av. and Santa Clara, Orange, California, United States
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Stater Bros. Reviews
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Karen H.
November 18, 2010
Rude Customer Service
I was treated so rudely by a cashier named Kathy A that even the customers in line with me were appalled. She clearly had charged me incorrectly for many items (10 total) as she was not aware of the sale pricing (buy 10 specific Kraft products and get $5.00 off). I followed the ad correctly and when I questioned her about the lack of discount she became aggressive and told me it was my fault. The manager came over and verified that I had purchased correctly but did not address her behavior. One of the customers in line even said "She always acts like that!" Now, my point is that Stater Bros. customer service has been falling in many areas the last few years as the store staff has become saturated with hispanics. I am not racist, but being caucasion has had it's challenges. I have noticed that the hispanic staff does not pay attention to detail, like getting my order charged correctly, and I am, increasingly, being discriminated against through the staff's rude behavior. I am not overly sensitive. I'm a quiet and mannerly woman. This is blatent. I suppose 'white flight' would be a solution but I have lived and shopped in this area for 22 years and am saddened by what has become of my Stater Bros.
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