Joseph Rosado, a current manager at Sterling McCall Ford, clearly doesn't know the meaning of the word CUSTOMER. He barely lets you talk, he puts you down, he treats you like a child, then complains you speak over him. He is extremely unprofessional. He doesn't realize you are the customer, and he is paid to give you a service. Don't understand how he can be a manager with that mentality. Let's see what upper management does about it, but from all the negative reviews in GOOGLE I'm sure not much. If you want to save yourself from a bad experience DON'T GO THERE!! They are located in 6445 Southwest Freeway, Houston, TX 77074.