I bought a Steve Madden gift card as a gift for Christmas but checked to make sure they had a retail store near me first. I found the Atlanta stroe on the Steve Madden website so I ordered the gift certificate. When the recipient and I went to the store we found that it was closed. When we inquired at the mall we were told a new store opening had been delayed indefinately. When we called customer service they said no refund and it could not be used online. It can only be used at a retail store. The nearest store is now 400 miles away. When we told them the store listed on their web site was closed they said they we're "sorry". Sounds like fraud to me to not provide a refund after misleading information is provided to make a sale.