I attempted to return a laptop I had received as a gift with no receipt to upgrade to a better processor (approx $100 more); the box was factory sealed (never opened) and I had waybill from HP to Walmart on box. They refused to facilitate return - I had an overall bad experience. Beware of purchasing electronics from Walmart as they give you a hard time. And there's no one that you can even reason with - they have very young employees with little customer service sense and no business acumen (even the managers). I have sent them a complaint and awaiting a response. Ended up getting receipt from gift giver (very embarasing for me!) and exchanging laptop. I've learned my lesson though, low prices comes at a high price to your dignity! Next time, I will support establishments that value their clients.