I spent appx $250 ordering a new phone and 3 months of service directly from StraightTalk and cannot get the phone to work. Three days and counting, all I've been told is that my PIN is no good (it's the PIN they sent with the phone), and then they said it's a network problem and they'll have it fixed in 24 hours. I waited 24 hours -- still nothing. I still haven't been assigned a phone number. I called back again and this time they hung up on me. As near as I can tell, when I call StraightTalk (I have to use a friend's phone to call them), I get put on with someone from India... Three days now, I've used up all my minutes on my old phone, and now I have nothing. StraightTalk is a piece of garbage. I'd be better off with two cans and a piece of string.

Oh my GOD these people are straight up IDIOTS. We called and spent over an hour to simply change our online password which by the way is not available at their website. We asked to speak to supervisors and was transferred back to the call queue instead of to a supervisor and low and behold I was charged for the minutes too! I filed a better business bureau complaint and I suggest anyone who has issues with them do the same. Perhaps they'll then hire Americans or at least someone who has English for a first language and perhaps will then give decent customer service. An hour off my phone to call customer service to not even get help? pfft.

STRAIGHT TALK, YOU LIED TO ME!!!

I did go buy min for my phone {for the month of June} days in advance because I have learned to trust no one! But I also had it in mind that this was more than likely going to be the last time I buy min for my phone. I did not want to lose my phone number {before I could find another phone co} so I added min to my phone on the 28th {which was not due until the 29th} to make sure that I wasnt going to have issues. LOL, notice the 29th was my load date, it took you 3-4 days to get my phone working.

I have been VERY easy going and understanding wanting NOTHING but ONLY WHAT I PAID FOR. Their automated message said they record calls for quality assurances, so I told them to go back and listen to EVERY CALL I MADE TO STRAIGHT TALK.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! I bought a phone Monday morning online to be sent out next day air. It went out on Wednesday, so I received it on Thursday. It is now the following Monday - one week from when I started this fiasco and I still do not have an active phone.

I now hate these people!!!

They just do not answer the support line. For hours and hours on end, you just wait listening to this stupid jingle loop. I have a speaker phone. I let it go for over 4 hours one day. And it just keeps telling me how important my call is and please wait for service.

When I finally got through, the operator (whose native language is NOT English) told me to just keep trying *22890 which programs your phone. If my phone dos not work within 24 hours to please call them back. I tried probably 10 times or more over the next 24 hours.

They are not open after 11PM EST, which is also a pain in the rear.

I HATE THIS COMPANY!!!

I made two web purchases of phones and service from Straight Talk. I received an email confirmation for the first phone purchase, but not for the second. So, I called Straight Talk (at 11:00am on 5-19-10), and reach a "customer service representative" (Mina) who, after I asked her a question, proceeds to hang-up on me. A few minutes later, I called back and went directly into hold. I waited for a while, and then decided to see how long it would take Straight Talk to answer my call. I waited for 46 minutes and 10 seconds before I had to hang-up and run some errands in town. Called back at 12:30pm, and I've been waiting now for 1 hour and 20 minutes...and I'm STILL waiting. Normally, I would not wait on hold for this long, but there is no other way to contact Straight Talk- aside from snail mail- and I need to check on just what charges they have or have not processed. Their hold message keeps telling me over and over how important my call is to them, but after holding now for over two hours between the two calls, I am certain that my call cannot be that "important" to them.
Needless to say, Customer Service is not a strong concern for this company. They appear to be like so many other American corporations- cut corners so that we can provide only a nominal "service" and then place what profit they can muster into the accounts of their management team. Disgraceful.
If you're looking for cellphone service with no contract entanglements, do yourself a big favor and look elsewhere.