I paid my bill using a debt card with Stream's phone pay system, on Saturday, which is automated. It told me the payment could not be processed so I went through the process again. Later that same evening I checked my account info and realized the payment of $207.87 was set to go through twice. I called on Monday and spoke to Stream customer service. They told me to call my bank. I did and my bank gave me a number for Stream to call to get this fixed. Their customer service said they couldn't call out so I could wait until it hit and get either a refund or a credit. A refund would take 3-6weeks. I was very upset and called every day to get this sorted out. Nothing worked. Now I have to wait 3-6 weeks to get a refund on money they were never meant to have. My next bill will be due by then. I intend to call every day until I get my money back. I am so frustrated that I fully intend to leave Stream and tell everyone I know to stay away from them.