I ordered the acne treatment and the scar removal treatment with a 25-day trial period. I ordered the products on July 17th, when I hadn't received any products by July 27 I contacted Striaex to find out what was taking so long and about some tracking numbers. They said there was a link on their web site to check on the status of your account. I signed up for that and no one got back to me, so I cancelled the membership as well as the products. Surprizingly, the products arrived several days later and at the same time. My checking account was charged on th 29th of July, two days after I cancelled. I have returned the products following directions for shipping. I have also received confirmation that the package was delivered. I have written numerous emails asking for my money back. I'll get emails back saying that it can take 2-3 billing cycles for the money to refunded. I'll get other emails that say it will be 1-2 billing cycles, then again another email that says on the next billing cycle. This has been going on since July and they have had plenty of time to refund my money. I am a disabled single mom and can't afford for someone taking money for something I don't have or want. My checking account ended up overdrawn because of their actions. I would not recommend this site or product to anyone. I'd hate for something like this to happen to someone else. Hope this helps someone else, at this point I don't know that I'll ever get my money back which will make for a really bad Christmas for my boys. I've already told my boys not to expect any gifts for Christmas, it just really sucks that a company would rather have 2 boys go without a Christmas so they can have an extra $200. Tell your friends and loved ones about this, maybe if they start losing business they'll change their business practices.