THIS SERVICE AND PLAN IS HORRIBLE AND IF YOU SEE ANYBODY SAYS DIFF IT'S THE PPL THAT WORK FOR THE COMP...THESE PPL ARE AWFUL AND EVERYTIME U CALL THEY SAY THEY DO NOT HAVE A SUPERVISER TO TALK TOO AND HALF THE TIME U CAN'T EVEN UNDERSTAND WHAT THEY ARE SAYING...(WHICH THAT IS WHAT THEY ARE USED FOR)...ANYWAY I PURCHASED THE STRAGIHT TALK TOUCH SCREEN AND THEY GAVE ME A LONG DIDSTANCE NUMBER WHICH THEY INSISTED WASN'T AND MY HUSBAND WORKS RIGHT DOWN THE ROAD FROM ME AND IT WAS LONG DIS FOR HIM TO CALL OUR CELL PHONE...(STUPID)...EVERYTIME I CALLED THEY SAID IT WOULD TAKE 24-48 HRS TO BE FIXED WHICH TODAY IS THE 9TH DAY AND I AM ON THE PHONE WITH THEM RIGHT NOW...THEY SUCK...AWFUL PPL AND BUSINESS...HAVE PUT ME THROUGH SO MUCH STRESS AND TALK TIME AND WOULDN'T EVEN OFFER ME ANYTHING FOR THE TIME OR ANYTHING...(THAT'S SAD)...i WOULDN'T EVER BUY FROM THEM AND FEEL SORRY FOR ANYONE WHO DOES!!!...U PPL AND COMPANY SUCK!!!