I recently "booked" a Jamaican vacation with STS. My husband and I were all excited about it -- it was supposed to be our honeymoon -- we began telling friends, requesting time off at work, etc. However, "the charge never went through, " even though I received a confirmation number and an electronic receipt. When it never appeared on my credit card bill, I decided to give STS a call. They, however, were unreachable, and couldn't bother to call me back. When I finally got through, they tried to blame the problem on me and offered to re-book the vacation at THREE TIMES THE ORIGINAL PRICE. After much protesting, they finally admitted that they had made a pricing error and should have called me as soon as it was discovered. Amazingly, however, they still didn't offer me any compensation (i.e., 10% off, $100 credit -- basic business courtesy) for my trouble.