On 26/03/07, we bought 1/2kg Kala Channa from Subhikhsha Trading Services Ltd, Old Faridabad, Faridabad, Haryana. On same night, my wife soaked around 350gm channa in water for overnight to cook next day morning 27/03. To our surprise that in the morning we found that out of 350gm around 70-80 gm is still raw (hard in same size). She had to separate these raw channa and took around 1hr to do so.

On 27/03 evening we went to store and spoke to manager there. But he refused to do any refund/replacement and said that it is not in his hand and gave the number of BDM. Now we are trying to reach BDM.

If this is the case that store manager is not authorized to listen customer complaint then it is no use. Unnecessary we are wasting time and fuel. If this is the way they are working, then I think ordinary grocery store where we used to buy monthly stuff is much better as he changes the defected item immediately.