Never order from them EVER. The first time i ordered from them they failed to alert me that my shipment was to be back ordered. After a week of not receiving anything i was the first to contact the company to ask about my order. They said it would ship within 7 business days. 7 days later i asked where my shipment was and they said it still had not arrived. Basically my hair took about a month and a half to get to me. Upon opening my shipment i was surprised to find that the two bags of hair i had ordered were both two completely different curl patterns ! One was wavy ( almost straight with a slight wave ) and the other pack was curly ! I called to let them know and they told me that the hair "flattens out" when it is shipped and to wash it. I washed it and it still did not curl up. They offered for me to return it for an exchange but i had already waited nearly two months and was not going through any more trouble. I should have learned my lesson with them the first time. Now this has been my second time ordering from them this time the hand-tied 18 inch curly and this shipment took about a month to arrive because i had also ordered straight with it and it was back ordered. When i installed the hair it was beautiful except one thing... there were TONS of Grey hairs strewn throughout the hair ! ( I'm only 19 ) So walking around with gray hair's in my head was a little odd. Not to mention it mats and tangles terribly !!! I have kept it in a ponytail the past week because i don't even want to BOTHER with combing it out. When i wrote a complaint ON the site ( which was later removed, guess they don't what people to know the truth !) they told me this happened because i probably installed the hair wrong and that i had cut the weft. I had used hand tied hair before from another company and KNEW that hand tied wefts are NOT TO BE CUT. So i assured them this was NOT the problem. I still have yet to get a return email from them. I do not want a refund or anything free i just want to save another person from wasting there money ! I have spent over 500 dollars with this company and have nothing to show for it. If i ever decide to take this hair out of the ponytail the wefts should be threadbare in about a few weeks ! I Urge you do not order from them you will be disappointed ! Order from somebody else and save yourself the trouble and expenses.