This man is a con man and a thief. He has a great web site tells you how much he cares about your dog and their issues. All he really cares about is the money and delay tactics to wear you down so you just say forget it. He does not show up for appointments, when you complain he may offer you a $100.00 to just leave him alone. he is mentally unstable, do not use this company, he has other names too for the same company. He won't give references, it won't give you refund even if your dog dies.