May 10th, 2009 I called the Bakery shop and the phone rang 7 times before someone from the Customer Service desk picked up. He puts me on hold without telling me, and I waited for 3 min. No one got on the phone, so I hung up and called back again for the 2nd time. The same guy picked up and I told him I want to speak with someone in the Bakery shop and he said no one is there right know. I asked him "Why isn't there a bake shop employee there"? I told him to please call somebody to the bake shop, because I had a question about a cake order. He said someone is going to pick up, I said O.K. I waited 3 min and no one picked up. Then I get disconnected. I called back again for the 3rd time and said "This is the 3rd time I"m calling back and no one picked up from the bake shop. I told him I'm going to call another store. Awful Customer Service!!!