The number they give you, you never actually get to speak with a person. I put in approximately 50 calls to this company and on 12-9-08 after trying sense november 3rd spoke with a person. I am am at the least bit satisfied with this company. Supreme brands is a ripoff artist and advise every person that thinks about trying this DON'T DO IT!!! He canceled the account. but cant promise refunds $$162 dollars that they cant promise will be returned to me. This was money that was taken from my account unauthorized. Also caused great difficulty with other things. I ADVISE YOU NOT TO BUY FROM THIS COMPANY AND IF YOU HAVE TURN THOSE JERKS IN. ITS NOT RIGHT. THEY HAVE ALSO BEEN TURNED IN BY MANY OTHER PEOPLE SO YOUR NOT ALONE.