Don't be fooled by the sales associates who assure you that everything will be taken care of on your payroll. The customer service department for this company is completely inadequate. They repeatedly failed to notify me that it takes three weeks for any additions/changes to be made. I have also found that their online software is riddled with glitches which you must always check back to make sure they have corrected. I am amazed that I have run into so many problems when I only have 10 employees on payroll! Two terminated employees, who sales assured me would take no time to be input, will not be getting their w-2's until February because of Sure Payroll's inadequate support. This would be somewhat understandable if I had not started trying to get the situation resolved in early December. I will be going back to Paychex!!