I have used Norton Antivirus/Security for many years. I bought a new computer last summer. It came with McAfee on it. I called Symantec and asked how I would go about moving my Norton to the new computer since I had paid for a year. They acted like I was crazy and finally were to able to tell me how to do it. I decided to just keep the McAfee and not mess with the Norton. I received my credit card bill in September, and there was a charge for a one year renewal of Norton. I didn't realize that I had given them my credit card info last year so I wouldn't have to worry about it later. I called and told them that I had not used Norton since June and I wanted a refund. I was promised that a full refund for the coming year would appear on my credit card within 10 days. It has now been 4 months and no credit on my credit card. I have written two emails to the supervisor with my unresolved ticket number and have not had any response. I had always thought highly of Symantec products. I am very disappointed that their customer service is so lacking and dishonest. I will not do business with them again, and I will tell everyone I know not to use them, too.