I orderd a Norton Anti-Virus which was prompted online since my factory installed was expiring 60 days after purchase of lap top. I gave all credit card info but when I tried to download, the download would not work. I may not have done it propertly -- but I am a senior citizen and I didn't need the stress. I sent an email the following day to cancel and ask for a refund onto my credit card. It seems I could not reply to that email address.
None of the websites or categories I find lead me to a place where I can cancel this order -- ONE DAY AFTER ORDERING. I want the credit now. My Symantec Order Confirmation # is #773396685
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