DOWNLOADED NORTON 360. WHEN TRIED TO INSTALL PRODECT WAS DEFECTED. WHEN I WENT TO LIVE CHAT WAS TOLD TO GO TO WWW.NORTON.COM/CONNECTME. WHEN I WENT TO THAT SITE THERE WAS NO PLACE TO TYPE IN CONNECT CODE. I WAS DISCONNECTED BECAUSE I DIDN'T RESPOND QUICK ENOUGH. I GOT BACK ONLINE WITH CHAT SUPPORT ANDGOT THE IMPRESSION THAT I WASBEING TO MUCH TROUBLE. I WANT TO TALK TO AN AMERICAN WHO KNOWS HOW I THINK. NOT SOMEONE IN INDIA. WHY CAN' I DO THAT111 IT CAN GET VERY FRUSTRATING.